At Home Nova, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, services, or engage with us in any other way. We are committed to ensuring that your personal information is protected in accordance with Australian privacy laws and regulations.
1. Information We Collect
We collect personal information when you interact with our website or use our services. The types of personal information we may collect include, but are not limited to:
- Personal Identification Information: Full name, email address, phone number, mailing address, etc.
- Account Information: User ID, password, and related account details.
- Transaction Information: Details of properties you list, inquire about, buy, rent, or sell on our platform.
- Website Usage Information: IP addresses, browser types, device information, pages visited, and actions taken on our site.
2. How We Use Your Information
Your personal information is used for the following purposes:
- To Provide Our Services: We use your data to enable you to list, buy, sell, or rent properties and interact with others on the platform.
- To Communicate with You: We may contact you about your listings, transactions, inquiries, or updates related to your account.
- To Improve Our Website and Services: We use your usage data to enhance the functionality of our platform and ensure a better user experience.
- To Process Transactions: Your payment details may be processed securely to complete property transactions or subscription services.
- To Send Marketing Communications: With your consent, we may send you newsletters, offers, and other promotional materials related to properties, new services, and industry news.
- To Comply with Legal Obligations: We may need to use and disclose your data to comply with laws and regulations or enforce our terms and conditions.
3. How We Protect Your Information
We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:
- Encryption: We use secure connections (SSL) to protect sensitive data transmitted through our site.
- Access Control: Only authorized personnel have access to your data.
- Regular Security Audits: We conduct regular security audits to identify and mitigate any vulnerabilities.
However, please note that while we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee the security of your data.
4. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors, hosting services, and marketing partners.
- Legal Compliance: If required by law or in response to lawful requests by public authorities, we may disclose your data to comply with legal obligations.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- Third-Party Advertisers: With your consent, we may share certain non-personal data with third-party advertisers to provide targeted advertisements based on your interests and activities.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our site. Cookies are small text files stored on your device that help us track user behavior and remember your preferences. Some of the uses for cookies include:
- Authentication: To remember your login details and keep you logged in during your session.
- Analytics: To track site usage and performance to improve our website and services.
- Marketing: To provide personalized content and advertisements based on your browsing behavior.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your user experience on our platform.
6. Your Rights
As a user of our website, you have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Objection: You may object to the processing of your data for certain purposes, including marketing communications.
- Data Portability: You may request a copy of your personal data in a structured, commonly used format for transfer to another service provider.
- Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time.
To exercise any of these rights, please contact us at the details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any external websites before providing any personal information.
8. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed for these purposes, we will securely delete or anonymize it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will update the “Effective Date” at the top of this page and post the updated policy on our website. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.